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Terms of Service

Terms of Service:

The use of free and paid hosting services from Cebu Web Solutions constitutes an agreement by the customer to the terms outlined below.

1. Term
The initial service term of the agreement shall begin on the date that Cebu Web Solutions generates an e-mail message announcing the activation of the account (the "Service Commencement Date") and shall continue either monthly or annually depending on the term picked by the customer. Upon expiration of the initial term, this agreement shall automatically renew for the same length as the initial term unless Cebu Web Solutions or the customer provides the other with written notice of non-renewal at least three (3) days prior to the expiration of the initial term or the then-current renewal term, as applicable. The initial term and any renewal term may be referred to collectively in this agreement as the "Term."

2. Cancellation & Refunds
Cebu Web Solutions reserves the right to cancel any service provided at any time. In this event customers will be entitled to a prorated refund based upon the remaining period of service. If a customer contravenes Cebu Web Solutions's terms of service, a refund will not be issued in the event of a cancellation by Cebu Web Solutions or the customer. Any incentives offered to customers when opening the account will also be cancelled. Customers may be given the option to purchase services which were offered as start-up incentives in the result of a cancellation. Fees charged on a prepay basis are non-refundable.

3. Content Restrictions
Cebu Web Solutions does not allow the use of it's services for illegal activities. This includes hosting of copyrighted material, nulled scripts, or anything that is considered illegal under US law. A suspension leading up to termination will be imposed for a breach of these terms. While we strive to accommodate all types of sites our shared hosting may not be used for the following:

  • File or Image Hosting Sites
  • Proxies
  • Sending of unsolicited Email (SPAM)
  • Download scripts such as but not limited to Rapidleech and TorrentFlux
  • Backup Space \ File Storage
  • Mirrors for software or game files
  • Scripts that run continuously
  • Scripts that run unattended or could be considered daemons
  • IRC Bots
  • Anything that would be considered illegal under US law

Furthermore the end user is solely responsible for all files on their site including any uploaded from compromised or hacked scripts. It is the responsibility of the client to make sure the permissions on their files are set correctly and all scripts in use are up to date with the latest patches.

4. Unmetered Resources, Limits, and Rules
Cebu Web Solutions may offers unmetered disk space and bandwidth on some of the shared hosting accounts, users are still restricted to the above allowed sites and the following limits on CPU & Memory usage:
May not use more than 50% of available CPU resources for more than 120 seconds at a time.
May not use more than 50% of available CPU resources for more than 5 minutes out of a 60 minute period.
May not use more than 820MB of memory combined between processes
May not have more than 10 processes running at any given time.
Exceeding 75,000 inodes or 10GB of disk space will stop your account from being backed up on our incremental backups, if you would like to utilize our incremental backups you must stay under 10GB of disk space and 75,000 inodes. Accounts are allowed a maximum of 300,000 inodes. Each file on your account including images and emails are counted towards your inode limit. A warning will be issued when you are near the maximum and ample time will be given to correct the issue.

5. SPAM and Mass Email Policy
Under no circumstance may any Cebu Web Solutions services be used to send unsolicited Email. Mass Emailing is strictly forbidden for any purpose without prior approval by a senior administrator. Mass mailing is defined in this agreement as sending more than 500 emails within a 60 minute period for a single IP. Any user found to be in violation of this policy will have their service suspended or terminated without notice. If a blacklisting occurs while an IP address is under a user's control their service will be immediately and permanently suspended. An administrative fee for PHP12,000 will also be applied to the account on file to cover the costs for cleaning up the IP space and dealing with complaints. An additional PHP 2,500 per hour charge will also be added to this fee for any time spent past the first hour. If you think you will be sending more than 500 emails per hour contact us first, we will work with you as long as it is legitimate.

6. Payments
Fees are payable in advance on the first day of each billing cycle. Customer's billing cycle shall be monthly or annually as indicated on their order, beginning on the service commencement Date. Cebu Web Solutions may require payment for the first billing cycle before beginning service. If the order provides for credit/debit card billing, customer authorizes Cebu Web Solutions to bill subsequent fees to the credit/debit card on or after the first day of each successive billing cycle during the term of this agreement; otherwise Cebu Web Solutions will invoice customer via electronic mail to the primary customer contact listed on the order. Invoiced fees may be issued on or before the 1st day of each billing cycle, and the fees shall be due no later than 3 days after the due date, but in no event earlier than the first day of each billing cycle.
Payments must be made in United States dollars or Philippine Peso. The customer is responsible for providing Cebu Web Solutions with changes to billing information (such as credit card expiration, change in billing address). At its option, Cebu Web Solutions may accrue charges to be made to a credit/debit card until such charges exceed PHP 500. Cebu Web Solutions may charge interest on overdue amounts at the lesser of 1.5% per month or the maximum non-usurious rate under applicable law. Cebu Web Solutions may suspend the service without notice if payment for the service is overdue. Fees not disputed within sixty (60) days of due date are conclusively deemed accurate. Customer agrees to pay Cebu Web Solutions's reasonable reinstatement fee following a suspension of service for non-payment, and to pay Cebu Web Solutions's reasonable costs of collection of overdue amounts, including collection agency fees, attorney fees and court costs.
Fee Increases:Cebu Web Solutions may increase its fees for services effective the first day of a renewal term by giving notice to the customer of the new fees at least thirty (30) days prior to the beginning of the renewal term, and if the customer does not give a notice of non-renewal as provided in Section 2 above, the customer shall be deemed to have accepted the new fee for that renewal term and any subsequent renewal terms (unless the fees are increased in the same manner for a subsequent renewal term).
Early Termination:Customer acknowledges that the amount of the fee for the service is based on customer's agreement to pay the fee for the entire initial term, or renewal term, as applicable. In the event Cebu Web Solutions terminates the agreement for customer's breach of the agreement in accordance with Section 11 (Termination), or customer terminates the service other than in accordance with Section 11 (Termination) for Cebu Web Solutions's breach, the unpaid fees for each billing cycle remaining in the initial term or then-current renewal term, as applicable, are due on the business day following termination of the Agreement.

7. Law/AUP
Customer agrees to use the service in compliance with applicable law and Cebu Web Solutions's Acceptable Use Policy posted at https://www.cebuwebsolutions.com/acceptable-use-policy (the "AUP"), which is hereby incorporated by reference in this agreement. Customer agrees that Cebu Web Solutions may, in its reasonable commercial judgment consistent with industry standards, amend the AUP from time to time to further detail or describe reasonable restrictions and conditions on customer's use of the services. Amendments to the AUP are effective on the earlier of Cebu Web Solutions's notice to the customer that an amendment has been made, or the first day of any renewal term that begins subsequent to the amendment. Customer agrees to cooperate with Cebu Web Solutions's reasonable investigation of any suspected violation of the AUP. In the event of a dispute between Cebu Web Solutions and the customer regarding the interpretation of the AUP, Cebu Web Solutions's commercially reasonable interpretation of the AUP shall govern.

8. Customer Information
Customer represents and warrants to Cebu Web Solutions that the information he, she or it has provided and will provide to Cebu Web Solutions for purposes of establishing and maintaining the service is accurate. If the customer is an individual, the customer represents and warrants to Cebu Web Solutions that he or she is at least 18 years of age. Cebu Web Solutions may rely on the instructions of the person listed as the primary customer contact on the order with regard to customer's account until customer has provided a written notice changing the primary customer contact.

9. Indemnification
Customer agrees to indemnify and hold harmless Cebu Web Solutions, Cebu Web Solutions's affiliates, and each of their respective officers, directors, agents, and employees from and against any and all claims, demands, liabilities, obligations, losses, damages, penalties, fines, punitive damages, amounts in interest, expenses and disbursements of any kind and nature whatsoever (including reasonable attorneys fees) brought by a third party under any theory of legal liability arising out of or related to the actual or alleged use of customer's services in violation of applicable law or the AUP by customer or any person using customer's log on information, regardless of whether such person has been authorized to use the services by customer.

10. Disclaimer of Warranties
Cebu Web Solutions DOES NOT WARRANT OR REPRESENT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. TO THE EXTENT PERMITTED BY APPLICABLE LAW Cebu Web Solutions DISCLAIMS ANY AND ALL WARRANTIES INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. TO THE EXTENT PERMITTED BY APPLICABLE LAW, ALL SERVICES ARE PROVIDED ON AN "AS IS" BASIS.

11. Limitation of Damages
NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY LOST PROFITS, OR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE LOSS OR DAMAGE OF ANY KIND, OR FOR DAMAGES THAT COULD HAVE BEEN AVOIDED BY THE USE OF REASONABLE DILIGENCE, ARISING IN CONNECTION WITH THE AGREEMENT, EVEN IF THE PARTY HAS BEEN ADVISED OR SHOULD BE AWARE OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING ELSE IN THE AGREEMENT TO THE CONTRARY, THE MAXIMUM AGGREGATE LIABILITY OF Cebu Web Solutions AND ANY OF ITS EMPLOYEES, AGENTS OR AFFILIATES, UNDER ANY THEORY OF LAW (INCLUDING BREACH OF CONTRACT, TORT, STRICT LIABILITY, AND INFRINGEMENT) SHALL BE A PAYMENT OF MONEY NOT TO EXCEED THE AMOUNT PAYABLE BY CUSTOMER FOR THREE MONTHS OF SERVICE.

12. Suspension/Termination
Suspension of Service:Customer agrees that Cebu Web Solutions may suspend services to the customer without notice and without liability if: (i) Cebu Web Solutions reasonably believes that the services are being used in violation of the AUP; (ii) Customer fails to cooperate with any reasonable investigation of any suspected violation of the AUP; (iii) Cebu Web Solutions reasonably believes that the suspension of service is necessary to protect its network or its other customers, or (iv) as requested by a law enforcement or regulatory agency. Customer shall pay Cebu Web Solutions's reasonable reinstatement fee if service is reinstituted following a suspension of service under this subsection.
Termination:The Agreement may be terminated by Customer prior to the expiration of the initial term or any renewal term without further notice and without liability if Cebu Web Solutions fails in a material way to provide the service in accordance with the terms of the Agreement and does not cure the failure within ten (10) days of Customer's written notice describing the failure in reasonable detail. The agreement may be terminated by Cebu Web Solutions prior to the expiration of the initial term or any renewal term without further notice and without liability as follows: (i) upon ten (10) days notice if Customer is overdue on the payment of any amount due under the agreement; (ii) Customer materially violates any other provision of the agreement, including the AUP, and fails to cure the violation within seven (7) days of a written notice from Cebu Web Solutions describing the violation in reasonable detail; (iii) upon one (1) days notice if Customer's service is used in violation of a material term of the AUP more than once, or (iv) upon one (1) days notice if Customer violates Section 7 (Customer Information) of this agreement. Either party may terminate this agreement upon ten (10) days advance notice if the other party admits insolvency, makes an assignment for the benefit of its creditors, files for bankruptcy or similar protection, is unable to pay debts as they become due, has a trustee or receiver appointed over all or a substantial portion of its assets, or enters into an agreement for the extension or readjustment of all or substantially all of its obligations.

13. Request for Customer Information
Customer agrees that Cebu Web Solutions may, without notice to Customer, (i) report to the appropriate authorities any conduct by Customer or any of Customer's customers or end users that Cebu Web Solutions believes violates applicable law, and (ii) provide any information that it has about Customer or any of its customers or end users in response to a formal or informal request from a law enforcement or regulatory agency or in response to a formal request in a civil action that on its face meets the requirements for such a request.

14. Backup Policy
Customer agrees to maintain a current copy of all content hosted by Cebu Web Solutions notwithstanding any agreement by Cebu Web Solutions to provide backup services.

15. Changes to Cebu Web Solutions's Network
Upgrades and other changes in Cebu Web Solutions's network, including, but not limited to changes in its software, hardware, and service providers, may affect the display or operation of Customer's hosted content and/or applications. Cebu Web Solutions reserves the right to change its network in its commercially reasonable discretion, and Cebu Web Solutions shall not be liable for any resulting harm to Customer.

16. Force Majeure
Cebu Web Solutions shall not be in default of any obligation under the Agreement if the failure to perform the obligation is due to any event beyond Cebu Web Solutions's control, including, without limitation, significant failure of a portion of the power grid, significant failure of the Internet, natural disaster, war, riot, insurrection, epidemic, strikes or other organized labor action, terrorist activity, or other events of a magnitude or type for which precautions are not generally taken in the industry.

17. Governing Law/Disputes
The Agreement shall be governed by the laws of the City of Cebu, exclusive of its choice of law principles, and the laws of the Republic of the Philippines, as applicable. The agreement shall not be governed by the United Nations Convention on the International Sale of Goods. EXCLUSIVE VENUE FOR ALL DISPUTES ARISING OUT OF OR RELATING TO THE AGREEMENT SHALL BE COURTS IN CEBU CITY, PHILIPPINES AND EACH PARTY AGREES NOT TO DISPUTE SUCH PERSONAL JURISDICTION AND WAIVES ALL OBJECTIONS THERETO.

18. Miscellaneous
Each party acknowledges and agrees that the other party retains exclusive ownership and rights in its trademarks, service marks, trade secrets, inventions, copyrights, and other intellectual property. Neither party may use the other party's name or trade mark without the other party's prior written consent. The parties intend for their relationship to be that of independent contractors and not a partnership, joint venture, or employer/employee. Neither party will represent itself to be agent of the other. Each party acknowledges that it has no power or authority to bind the other on any agreement and that it will not represent to any person that it has such power or authority. This Agreement may be amended only by a formal written agreement signed by both parties. The terms on Customer's purchase order or other business forms are not binding on Cebu Web Solutions unless they are expressly incorporated into a formal written agreement signed by both parties. A party's failure or delay in enforcing any provision of the Agreement will not be deemed a waiver of that party's rights with respect to that provision or any other provision of the Agreement. A party's waiver of any of its right under the Agreement is not a waiver of any of its other rights with respect to a prior, contemporaneous or future occurrence, whether similar in nature or not. The captions in the Agreement are not part of the Agreement, but are for the convenience of the parties. The following provisions will survive expiration or termination of the Agreement: Fees, indemnity obligations, provisions limiting liability and disclaiming warranties, provisions regarding ownership of intellectual property, these miscellaneous provisions, and other provisions that by their nature are intended to survive termination of the Agreement. There are no third party beneficiaries to the Agreement. Neither insurers nor the customers of resellers are third party beneficiaries to the Agreement. Customer may not transfer the Agreement without Cebu Web Solutions's prior written consent. Cebu Web Solutions's approval for assignment is contingent on the assignee meeting Cebu Web Solutions's credit approval criteria. Cebu Web Solutions may assign the Agreement in whole or in part.
This Agreement together with the Order and AUP constitutes the complete and exclusive agreement between the parties regarding its subject matter and supersedes and replace any prior understanding or communication, written or oral.

19. Chargebacks and/or Disputes
Filing a chargeback with your credit/debit card company and/or filing a dispute via PayPal against us will result in the immediate termination of all of your Cebu Web Solution's products/services. Billing disputes and disagreements must be resolved with our billing department.

Updated: May 09, 2015

 

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Cebu Web Solutions offers Digital Marketing Services, SEO Services, Facebook Marketing, Web Design and Development Services
1078 Basak
Cebu City
Cebu
6000
Philippines
Cebu Web Solutions offers Digital Marketing services in Cebu ,Philippines.